{"id":142,"date":"2024-10-05T00:13:49","date_gmt":"2024-10-04T14:13:49","guid":{"rendered":"https:\/\/jewelleryaustralia.com.au\/retailers\/shiels-returns-policy\/"},"modified":"2024-10-05T00:13:49","modified_gmt":"2024-10-04T14:13:49","slug":"shiels-returns-policy","status":"publish","type":"page","link":"https:\/\/jewelleryaustralia.com.au\/retailers\/shiels-returns-policy\/","title":{"rendered":"Shiels Returns Policy"},"content":{"rendered":"\n<div class=\"wp-block-columns bof-page is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Despite your best efforts to select the perfect jewellery, there\u2019s always a chance that it may need to be returned.<\/p>\n\n\n\n<p>You can view Shiels\u2019s returns policy <a href=\"https:\/\/www.shiels.com.au\/pages\/returns\" target=\"_blank\" rel=\"noopener\">here<\/a>, or read on to read our thorough summary below.<\/p>\n\n\n<nav class=\"wp-block-wpseopress-table-of-contents\"><ol><li><a href=\"#details-of-returnssc1_retailer_name-return-policy\">Details of Shiels return policy<\/a><\/li><\/ol><\/nav>\n\n\n<h2 class=\"wp-block-heading\" id=\"details-of-returnssc1_retailer_name-return-policy\">Details of Shiels return policy<\/h2>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table class=\"has-fixed-layout\"><tbody><tr><td>Website<\/td><td><a href=\"https:\/\/www.shiels.com.au\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.shiels.com.au\/<\/a><\/td><\/tr><tr><td>Return window<\/td><td>30 days<\/td><\/tr><tr><td>Return window begins<\/td><td>Date your item was shipped<\/td><\/tr><tr><td>Return channels<\/td><td>Initiate via e-mail, then return by post<\/td><\/tr><tr><td>Refund Method<\/td><td>Refund to original payment method<\/td><\/tr><tr><td>Contact page<\/td><td><a href=\"https:\/\/www.shiels.com.au\/pages\/contact\" target=\"_blank\" rel=\"noopener\">Shiels Customer Service<\/a><\/td><\/tr><tr><td>Customer Support Hours<\/td><td>Monday to Friday &#8211; 9:00 AM to 4:30 PM ACST<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><h3>Shiels returns process<\/h3><br \/><p>Shiels offers a 30-day Money Back Guarantee for online purchases, provided the item hasn\u2019t been worn, scratched, damaged, altered, or customised. To begin your return, you\u2019ll need to ensure that the jewellery or watch is in its original packaging, complete with all paperwork and the proof of purchase. Shiels will inspect the item once it\u2019s returned, checking that it\u2019s in saleable condition, which means it must be unworn, undamaged, and unaltered.<\/p><br \/><p>You\u2019ll also need to include a completed returns form in your parcel. If you don\u2019t have access to a printer, don\u2019t worry\u2014you can simply handwrite a note with the return details. Once the item is prepared, send it via a trackable postage service, as Shiels recommends using Australia Post\u2019s registered eParcel. The cost of shipping is your responsibility unless the return is due to an error made by Shiels.<\/p><br \/><p>Once the return is received, Shiels will inspect the item. If everything is in order, they\u2019ll process your refund within 3 business days. You\u2019ll be notified by email when your refund is completed, though your bank may take an additional 3-5 business days to process the refund.<\/p><br \/><h3>How long does it take for a Shiels return to be processed?<\/h3><br \/><p>Shiels typically processes returns within 3 business days after receiving the item, assuming it passes their inspection. However, you should also allow 3-5 business days for your bank to process the refund, as this time can vary depending on your financial institution.<\/p><br \/><h3>Shiels refund methods<\/h3><br \/><p>Refunds are processed using the same payment method you originally used to make the purchase. If you paid with multiple methods, such as a combination of gift cards and credit cards, the refund will be divided across those payment methods. For customers using buy-now-pay-later services like Afterpay, Zipmoney, or Humm, Shiels will notify those providers of the refund, and they will adjust your payment schedule accordingly. You\u2019ll receive a confirmation from the finance provider once the refund has been processed.<\/p><br \/><h3>Returning damaged items to Shiels<\/h3><br \/><p>If your item arrives damaged or faulty, you should contact Shiels immediately before sending it back. You\u2019ll need to provide photos of the damage via their contact form. Once they\u2019ve reviewed the photos and confirmed the fault, Shiels will cover your return shipping costs. After they receive the item and assess it, they\u2019ll decide whether to repair, replace, or refund it, depending on the nature of the fault, in line with Australian Consumer Law.<\/p><br \/><p>If you\u2019re returning a faulty watch, the process is a bit different. The watch will be sent to the manufacturer for assessment, and the manufacturer will decide whether a repair or refund is appropriate. This assessment process can take some time, and if no fault is found, you\u2019ll need to cover the postage to have the watch returned to you.<\/p><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column image-shadow is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center\"><img decoding=\"async\" src=\"https:\/\/jewelleryaustralia.com.au\/retailers\/wp-content\/uploads\/sites\/4\/2024\/10\/Shiels-Returns.jpg\" alt=\"Shiels returns policy\" \/><\/p>\n<\/div>\n<\/div>\n\n\n\n<p><h3>Which items can\u2019t be returned to Shiels?<\/h3><br \/><p>Several items are excluded from Shiels\u2019 returns policy. Custom or personalised items, such as name necklaces or engraved jewellery, cannot be returned, as they are made to your specific order and cannot be resold. Body jewellery, including earrings, nose piercings, and belly rings, are also non-refundable for hygiene reasons. Additionally, items that have been altered or resized, such as rings that have been resized or watches with links removed, cannot be returned.<\/p><br \/><p>Smartwatches and electronic items cannot be returned if they\u2019ve been connected to a device or altered after delivery. So, if you\u2019ve changed settings or synced the item to a phone, it will no longer be eligible for a return.<\/p><br \/><h3>Other things you should know about Shiels returns policy<\/h3><br \/><p>Shiels doesn\u2019t charge any restocking fees for returns, which is a positive feature if you\u2019re unsure about your purchase and need to send it back. However, keep in mind that they do not offer exchanges for online purchases. If you\u2019d like to exchange an item you bought online, you\u2019ll need to go through the refund process and place a new order. In-store exchanges, however, are allowed for items purchased in-store.<\/p><br \/><p>When it comes to return shipping costs, unless the item is faulty or Shiels made a mistake with your order, you\u2019ll need to cover the cost of shipping the item back. Shiels recommends using a trackable service since they are not responsible for lost parcels.<\/p><br \/><p>If you purchased an item during a promotion or sale, you\u2019re still entitled to a refund within the 30-day window. However, if the return affects your eligibility for the promotion\u2014such as a multi-buy discount\u2014Shiels will adjust the refund accordingly. For instance, if you return one item that was part of a discount deal, your refund will be based on the regular price of the remaining items.<\/p><br \/><p>When returning gift items, it\u2019s important to note that the refund will go back to the original payment method used by the purchaser, not the gift recipient. So, if you were gifted an item and return it, the person who bought it will receive the refund.<\/p><br \/><p>Finally, Shiels does not offer a way to track the status of your return through an online portal. You will, however, receive an email notification once your return has been processed. If you\u2019re concerned about the status of your return, you may need to reach out to customer service for updates.<\/p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>Overall, Shiels\u2019s return policy is very good compared to comparable retailers. To find out more about their Shiels\u2019s returns policy click <a href=\"https:\/\/www.shiels.com.au\/pages\/returns\" target=\"_blank\" rel=\"noopener\">here<\/a>, or get in touch with the <a href=\"https:\/\/www.shiels.com.au\/pages\/contact\" target=\"_blank\" rel=\"noopener\">Shiels Customer Service<\/a> if you have any questions.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.shiels.com.au\/pages\/returns\" class=\"wp-block-button__link wp-element-button gold-button\" target=\"_blank\" rel=\"noopener\">Shiels Returns<\/a><\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Despite your best efforts to select the perfect jewellery, there\u2019s always a chance that it may need to be returned. You can view Shiels\u2019s returns policy here, or read on to read our thorough summary below. Details of Shiels return policy Website https:\/\/www.shiels.com.au\/ Return window 30 days Return window begins Date your item was shipped [&hellip;]<\/p>\n","protected":false},"author":72,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"class_list":["post-142","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/jewelleryaustralia.com.au\/retailers\/wp-json\/wp\/v2\/pages\/142","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jewelleryaustralia.com.au\/retailers\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jewelleryaustralia.com.au\/retailers\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jewelleryaustralia.com.au\/retailers\/wp-json\/wp\/v2\/users\/72"}],"replies":[{"embeddable":true,"href":"https:\/\/jewelleryaustralia.com.au\/retailers\/wp-json\/wp\/v2\/comments?post=142"}],"version-history":[{"count":0,"href":"https:\/\/jewelleryaustralia.com.au\/retailers\/wp-json\/wp\/v2\/pages\/142\/revisions"}],"wp:attachment":[{"href":"https:\/\/jewelleryaustralia.com.au\/retailers\/wp-json\/wp\/v2\/media?parent=142"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}