{"id":141,"date":"2024-10-05T00:13:48","date_gmt":"2024-10-04T14:13:48","guid":{"rendered":"https:\/\/jewelleryaustralia.com.au\/retailers\/bevilles-returns-policy\/"},"modified":"2024-10-05T00:13:48","modified_gmt":"2024-10-04T14:13:48","slug":"bevilles-returns-policy","status":"publish","type":"page","link":"https:\/\/jewelleryaustralia.com.au\/retailers\/bevilles-returns-policy\/","title":{"rendered":"Bevilles Returns Policy"},"content":{"rendered":"\n<div class=\"wp-block-columns bof-page is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Despite your best efforts to select the perfect jewellery, there\u2019s always a chance that it may need to be returned.<\/p>\n\n\n\n<p>You can view Bevilles\u2019s returns policy <a href=\"https:\/\/www.bevilles.com.au\/pages\/return-landing\" target=\"_blank\" rel=\"noopener\">here<\/a>, or read on to read our thorough summary below.<\/p>\n\n\n<nav class=\"wp-block-wpseopress-table-of-contents\"><ol><li><a href=\"#details-of-returnssc1_retailer_name-return-policy\">Details of Bevilles return policy<\/a><\/li><\/ol><\/nav>\n\n\n<h2 class=\"wp-block-heading\" id=\"details-of-returnssc1_retailer_name-return-policy\">Details of Bevilles return policy<\/h2>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table class=\"has-fixed-layout\"><tbody><tr><td>Website<\/td><td><a href=\"https:\/\/www.bevilles.com.au\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.bevilles.com.au\/<\/a><\/td><\/tr><tr><td>Return window<\/td><td>14 days<\/td><\/tr><tr><td>Return window begins<\/td><td>Date your item was purchased<\/td><\/tr><tr><td>Return channels<\/td><td>Initiate via e-mail, then return by post<\/td><\/tr><tr><td>Refund Method<\/td><td>Refund to original payment method<\/td><\/tr><tr><td>Contact page<\/td><td><a href=\"https:\/\/www.bevilles.com.au\/pages\/contact\" target=\"_blank\" rel=\"noopener\">Bevilles Customer Service<\/a><\/td><\/tr><tr><td>Customer Support Hours<\/td><td>Monday to Friday, 9:00 AM to 4:30 PM AEST<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><h3>Bevilles returns process<\/h3><br \/><p>Returning an item to Bevilles is simple, especially for online purchases. If your item doesn\u2019t suit or fit, you can return it for free within 14 days. Here\u2019s a step-by-step guide for the online returns process:<\/p><br \/><p>First, head to the return page with your order number and the email address you used when placing the order. Once you\u2019ve entered those details, you can select which items you want to return and provide the reason. You\u2019ll then be given return options to choose from, depending on your location. After submitting your request, you\u2019ll receive an email with further instructions once your return is approved.<\/p><br \/><p>For in-store purchases, you have up to 90 days to return an item for an exchange or store credit. Simply bring the item and proof of purchase to any Bevilles store. Keep in mind that refunds are not available for in-store purchases, so you\u2019ll be offered an exchange or store credit instead.<\/p><br \/><h3>How long does it take for a Bevilles return to be processed?<\/h3><br \/><p>Once Bevilles receives your return, they aim to process refunds within 7 business days. The funds will be credited back through the same payment method you originally used. Processing times can vary depending on your bank, so be sure to allow a little extra time for the refund to show up in your account.<\/p><br \/><h3>Bevilles refund methods<\/h3><br \/><p>Refunds at Bevilles are issued through the original payment method. If you used a combination of payment methods, like a gift voucher and credit card, the refund will be split across those methods accordingly. For example, if you paid partially with a gift voucher, that amount will be returned to the voucher, while the rest will go back to your card.<\/p><br \/><p>If you purchased items during a promotion or sale, keep in mind that returning part of your order may impact your eligibility for the discount. This means that Bevilles will adjust your refund to reflect the revised total of the order, which could result in a smaller refund.<\/p><br \/><p>For gift items, refunds will typically be processed back to the original purchaser. However, if you\u2019re returning a gift yourself, you may be able to exchange the item or receive store credit instead.<\/p><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column image-shadow is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center\"><img decoding=\"async\" src=\"https:\/\/jewelleryaustralia.com.au\/retailers\/wp-content\/uploads\/sites\/4\/2024\/10\/Bevilles-Returns.jpg\" alt=\"Bevilles returns policy\" \/><\/p>\n<\/div>\n<\/div>\n\n\n\n<p><h3>Returning damaged items to Bevilles<\/h3><br \/><p>If your product arrives damaged or faulty, Bevilles recommends contacting their customer service team within 2 days of receiving the item. This can be done through live chat or email. Under Australian Consumer Law, you\u2019re entitled to a refund or replacement if the fault is considered a major defect. For less severe issues, Bevilles will repair or replace the item within a reasonable time. If this isn&#8217;t done, you&#8217;re entitled to request a refund.<\/p><br \/><h3>Which items can\u2019t be returned to Bevilles?<\/h3><br \/><p>Bevilles has a few restrictions when it comes to returns. Earrings, nose studs, and other body piercings can\u2019t be returned due to hygiene reasons. Additionally, personalised jewellery, engraved pieces, and made-to-order items, such as resized jewellery, are non-returnable.<\/p><br \/><p>Any returned item must be unworn, in new condition, and sent back in its original packaging. For watches, you\u2019ll also need to include the original box, warranty, and any links that may have been removed.<\/p><br \/><h3>Other things you should know about Bevilles returns policy<\/h3><br \/><p>If you\u2019re looking to exchange an item purchased online, note that exchanges are only handled in-store. This could be inconvenient if you don\u2019t live near a Bevilles location, but it\u2019s worth knowing that you\u2019ll need to visit a store for exchanges. There\u2019s no mention of restocking fees in their policy, so you don\u2019t need to worry about additional costs when returning an item.<\/p><br \/><p>Bevilles offers free return shipping for online purchases returned within 14 days. However, some products, like Stackers jewellery boxes, must be sent back directly to the supplier. In these cases, you\u2019ll be responsible for the return shipping costs.<\/p><br \/><p>While Bevilles doesn\u2019t provide a dedicated online tracking system for returns, they will send you an email once your return request has been approved. You can also reach out to their customer service team for updates on your return status.<\/p><br \/><p>Bevilles\u2019 return policy is designed to give you flexibility, but there are some specific details to keep in mind, especially around the types of items that can\u2019t be returned. If you\u2019re unsure, Bevilles\u2019 customer service team is available to help you with any questions you may have.<\/p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>Overall, Bevilles\u2019s return policy is very good compared to comparable retailers. To find out more about their Bevilles\u2019s returns policy click <a href=\"https:\/\/www.bevilles.com.au\/pages\/return-landing\" target=\"_blank\" rel=\"noopener\">here<\/a>, or get in touch with the <a href=\"https:\/\/www.bevilles.com.au\/pages\/contact\" target=\"_blank\" rel=\"noopener\">Bevilles Customer Service<\/a> if you have any questions.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.bevilles.com.au\/pages\/return-landing\" class=\"wp-block-button__link wp-element-button gold-button\" target=\"_blank\" rel=\"noopener\">Bevilles Returns<\/a><\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Despite your best efforts to select the perfect jewellery, there\u2019s always a chance that it may need to be returned. You can view Bevilles\u2019s returns policy here, or read on to read our thorough summary below. Details of Bevilles return policy Website https:\/\/www.bevilles.com.au\/ Return window 14 days Return window begins Date your item was purchased [&hellip;]<\/p>\n","protected":false},"author":72,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"class_list":["post-141","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/jewelleryaustralia.com.au\/retailers\/wp-json\/wp\/v2\/pages\/141","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jewelleryaustralia.com.au\/retailers\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jewelleryaustralia.com.au\/retailers\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jewelleryaustralia.com.au\/retailers\/wp-json\/wp\/v2\/users\/72"}],"replies":[{"embeddable":true,"href":"https:\/\/jewelleryaustralia.com.au\/retailers\/wp-json\/wp\/v2\/comments?post=141"}],"version-history":[{"count":0,"href":"https:\/\/jewelleryaustralia.com.au\/retailers\/wp-json\/wp\/v2\/pages\/141\/revisions"}],"wp:attachment":[{"href":"https:\/\/jewelleryaustralia.com.au\/retailers\/wp-json\/wp\/v2\/media?parent=141"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}