Jewellery can a significant investment so it’s understandable that you want to ensure that whoever you buy from stands behind the quality of their workmanship with a solid warranty.
Shiels offers a Lifetime on Diamond and 1 Year on Jewellery warranty – read more about it on their site here – but what does this really mean?
We’ll explain the Shiels warranty so you don’t have to decipher it.
| Website | https://www.bevilles.com.au/ |
| Warranty Period | Lifetime on Diamond and 1 Year on Jewellery |
| Warranty Details | Shiels Warranty Details |
| Contact page | Bevilles Customer Service |
| Customer Support Hours | Monday to Friday – 9:00 AM to 4:30 PM ACST |
What is Shiels warranty policy?
Shiels provides a 12-month guarantee on all jewellery, which covers both quality and workmanship. If you’re not satisfied with the craftsmanship or quality of an item, Shiels can choose to repair, exchange, or refund the purchase. However, it’s important to note that this warranty becomes void if the jewellery has been altered, tampered with, or repaired by anyone other than Shiels. This policy exists because third-party repairs can impact the integrity of the item, making it harder for Shiels to maintain their high standards.
In addition to this standard 12-month warranty, Shiels offers a lifetime guarantee on diamond jewellery. If your jewellery features settings like micro, invisible, or pave (which are more delicate due to the fine metalwork), Shiels will replace any diamonds that become loose, as long as the jewellery hasn’t been mistreated. This provides an extra layer of protection for pieces with intricate settings, but it does mean you’ll need to handle them with extra care to keep the warranty valid.
For watches, Shiels honours the manufacturer’s warranty. This covers any defects that occurred during manufacturing. If your watch experiences a fault, Shiels will assist with making a warranty claim. However, it’s important to know that any repairs or modifications made by third parties will void this coverage.
What’s covered by the Shiels warranty?
Shiels’ warranty protects you from a variety of issues, focusing on the quality and craftsmanship of their jewellery and watches. The 12-month warranty ensures that any faults in materials or workmanship will be addressed by Shiels, either through a repair, replacement, or refund.
For diamond jewellery, there’s additional protection in the form of a lifetime guarantee. If you purchase jewellery with micro-set or pave-set diamonds, Shiels will replace any stones that come loose over time, as long as the jewellery has been cared for properly. This guarantee is especially beneficial for those purchasing pieces with fine, delicate settings.
With watches, Shiels supports claims related to manufacturer defects. If your watch has a problem due to faulty materials or assembly, they will facilitate the repair or replacement through the watch manufacturer. However, this does not cover regular wear or external damage caused by mishandling.
What isn’t covered by the Shiels warranty?
The warranty from Shiels has some limitations, as is typical with most jewellery and watch retailers. Regular wear and tear, for example, isn’t something Shiels will address under the warranty. Jewellery naturally experiences some wear with use, and this kind of ageing isn’t considered a fault.
Similarly, if your jewellery or watch has been mistreated—whether exposed to harsh chemicals or simply damaged through rough handling—the warranty won’t apply. This includes scenarios where diamonds become loose due to misuse or where jewellery is scratched or dented.
Another important factor is that any alterations or repairs done by a third party will void the warranty. If you choose to have your jewellery or watch repaired elsewhere, Shiels will no longer be responsible for any faults. This is particularly important to remember if you’re thinking about resizing rings or adjusting watch bands, as it could nullify your protection.
For watches, the warranty focuses on manufacturer defects only. This means that if the problem with your watch is due to misuse or accidental damage, it won’t be covered.
Other things you should know about Shiels warranty policy
When making a warranty claim with Shiels, you’ll need to provide proof of purchase. Be sure to keep your receipt or any documentation you received at the time of buying your jewellery or watch, as this will be required for any warranty-related service.
If your item has a significant fault, Shiels will first assess whether it can be repaired. If not, they may offer an exchange or refund. However, they reserve the right to decide which option is most appropriate, rather than letting you choose.
Shipping costs for returning items under warranty aren’t clearly stated, so it’s a good idea to ask about this before sending anything back. This way, you can avoid any surprises if return shipping isn’t covered.
If you’ve received jewellery as a gift, the warranty still applies. However, the gift recipient will also need the original proof of purchase to make any claims. If you’re giving jewellery as a gift, it’s worth providing the recipient with the receipt, even if just for warranty purposes.
One standout feature of Shiels’ policy is the lifetime guarantee on certain diamond settings, which offers valuable long-term protection. However, you should handle your jewellery with care and avoid using third-party repair services if you want to maintain coverage.
If you have any issues with your jewellery contact their customer service team here, and they’ll request you to send the piece back for inspection.
Read more about Shiels’s warranty on the Shiels site here here.
