If you’re buying jewellery online, it’s understandable that you’re keen to understand Shiels’s shipping policies and costs, as well as how long your new item will take to get to you.
This information is spread out over a couple of pages on Shiels’s website, but if you do want to read their main page about shipping, click here.
We’ve pulled together the information into one place to make it easier for you to understand.
Shiels Shipping Time
When ordering from Shiels, the time it takes for your jewellery to arrive depends on the shipping method you choose and the items you’re purchasing. Shiels offers standard and express shipping options within Australia. If your order totals more than $69, you’ll benefit from free standard shipping. For orders under that amount, the standard shipping fee is $9.95. If you’re in a hurry, express shipping is available for $13.90, or you can opt for an express upgrade at a discounted rate of $3.95 when your order is over $69.
Delivery times vary depending on your location. For the most accurate estimate, Shiels advises customers to check delivery timeframes via Australia Post, as all orders are dispatched from their head office in Adelaide, South Australia.
Fast Dispatch Items
Shiels also offers a range of fast dispatch items, which are ideal if you need your order quickly. These items are typically shipped within 1 to 5 business days, making them perfect for those last-minute gifts or occasions when you want to receive your jewellery promptly. However, keep in mind that not all items fall into this fast dispatch category, so make sure to check which pieces are eligible if you’re looking for something that ships quickly.
Does Shiels Offer Shipping Insurance?
To ensure your order reaches you securely, Shiels requires a signature upon delivery. This means that your parcel won’t be left unattended at your door, reducing the risk of theft or loss. If you’re not at home to sign for the delivery, Australia Post will leave a card notifying you that your parcel is available for pickup at your nearest post office.
It’s important to note that while Shiels assists in tracking missing parcels, they are not liable for parcels that are lost or damaged during shipping. If a parcel goes missing and there was no signature collected, Shiels will open an investigation with Australia Post. However, if a signature was obtained at delivery, Shiels considers the parcel successfully delivered, and no further compensation is offered. The investigation process can take up to 10 business days, so be aware that resolving any issues may take some time.
If you’re purchasing higher-value items and want extra peace of mind, you might want to look into purchasing your own shipping insurance to cover potential losses or damages during delivery.
Shiels International Shipping
Shiels offers international shipping, allowing customers from many countries to place orders. However, there are a few important details to keep in mind if you’re ordering from outside Australia. While Shiels will only charge you for the product and the shipping fees during checkout, your country may impose additional destination taxes or customs duties when the item arrives. These additional costs are the buyer’s responsibility, and they can vary depending on the country.
There are also restrictions on certain branded products. For instance, Seiko, Casio, and Fossil watches can only be shipped to Australia, while Guess and Ted Baker jewellery are available to customers in Australia, New Zealand, and select Pacific Island countries like Fiji and Papua New Guinea. Similarly, Disney jewellery cannot be shipped to the United States or the European Union. Shiels reserves the right to cancel international orders for these restricted items, so it’s essential to check whether the product you’re interested in can be shipped to your location before completing your purchase.
Other Things You Should Know About Shiels Shipping Policy
Once your order is dispatched, Shiels will send you an email with a tracking number, which you can use to follow your parcel’s journey on the Australia Post website. If you haven’t received the tracking email after your estimated delivery date, it’s a good idea to check your spam folder or contact Shiels for help.
If you’re not home when the delivery arrives, Australia Post will leave a card informing you that your parcel is available for pickup at your local post office. Make sure to follow up promptly, especially if you’re expecting a time-sensitive delivery.
In case your parcel goes missing and no signature was collected, Shiels will work with Australia Post to investigate the issue. However, if a signature was obtained, they consider the parcel successfully delivered and do not offer compensation. Always double-check your delivery details and tracking information to avoid any complications.
That wraps up our summary of Shiels shipping. If you would like to learn more, click below: