When buying a ring, whether it’s for yourself or for someone else, it can be difficult to get the sizing exactly right.
Shiels’s official page on resizing can be found here, or we’ve collated all the information into one place for you on this page.
Shiels Resizing Policy
If you’re thinking about resizing a ring from Shiels, there are a few key details to be aware of, particularly around what they can and can’t resize. Let’s break it down so you have all the information before visiting a store or sending your ring by mail.
What can be resized by Shiels
Shiels does offer resizing services for many rings, especially if you’ve purchased their Jewellery Care Plan. With this plan, you can have your ring resized by up to three sizes, which is helpful if your ring needs to be adjusted for comfort or fit. The Care Plan covers a variety of maintenance services, including polishing, stone tightening, and re-tipping prongs, so resizing is just one of the benefits.
However, rings that cost less than $100 do not qualify for free resizing under this plan. For these lower-priced rings, resizing would need to be paid for separately. The option to resize your ring remains available, but you’ll need to consider potential extra costs if you don’t have the Care Plan or if your ring’s value falls below that threshold.
What can’t be resized by Shiels
Not all rings are suitable for resizing, and Shiels, like many jewellers, has some restrictions. Rings with complex or delicate designs, such as those with continuous gemstones or intricate settings, may not be eligible for resizing. This is because altering the band on these types of rings could damage the structure or design.
The eligibility for resizing is determined by Shiels’ Master Jeweller, who assesses whether the ring can be resized without causing harm to the item. Additionally, the Care Plan does not cover re-shanking of rings, which is a more involved repair that replaces the bottom part of the band, rather than simply adjusting the size.
Other things you should know about Shiels resizing options
If you’re mailing your ring in for resizing, it’s important to know that postage and handling are not covered by Shiels’ Jewellery Care Plan. You’ll be responsible for any shipping fees if you need to send your ring by mail. This can add some extra costs to the process, so if you have the option, visiting a store in person might be the better choice to avoid these fees.
The resizing process can be handled either in-store or by mail, but visiting a store in person is generally more straightforward. By going in-store, you’ll avoid the hassle and cost of postage and can also discuss your resizing options directly with a staff member. If mailing is your only option, be sure to confirm any shipping costs upfront to avoid surprises.
If you’ve opted for the Jewellery Care Plan, resizing your ring is just one of the services included. The plan also offers other maintenance options, such as rhodium plating for white gold once every 12 months, stone tightening, and regular cleaning. However, remember that you’ll need to present proof of purchase and your Care Plan documents each time you want to use one of these services.
It’s also worth noting that certain items, like watches, pearl bracelets, chains, and stainless steel jewellery, are not covered under the Care Plan. This means that if these items need resizing or other maintenance, you would have to handle those services separately and likely pay out of pocket.
In summary, Shiels provides flexible resizing options for many rings, especially if you’re covered by their Jewellery Care Plan. However, restrictions and fees may apply based on your ring’s value, design, and whether you’re using in-store or mail-in services. For any specific concerns about your ring’s eligibility for resizing, it’s always a good idea to check with Shiels directly.
If you have additional questions about Shiels’s resizing policy, you can either read more about it on their website here, or get in touch with their customer service department
