Jewellery can a significant investment so it’s understandable that you want to ensure that whoever you buy from stands behind the quality of their workmanship with a solid warranty.
Bevilles offers a 365 days warranty – read more about it on their site here – but what does this really mean?
We’ll explain the Bevilles warranty so you don’t have to decipher it.
| Website | https://www.bevilles.com.au/ |
| Warranty Period | 365 days |
| Warranty Details | Bevilles Warranty Details |
| Contact page | Bevilles Customer Service |
| Customer Support Hours | Monday to Friday, 9:00 AM to 4:30 PM AEST |
What is Bevilles’ warranty policy?
Bevilles offers a 365-day Jewellery Warranty that covers any manufacturing defects in jewellery purchased from their store. This warranty gives you peace of mind for a full year after purchase, allowing you to make a claim if your item is faulty. To take advantage of the warranty, you’ll need to provide proof of purchase, so make sure to keep your receipt safe.
If your jewellery shows signs of a manufacturing defect, Bevilles will assess the item. Based on their assessment, they will decide whether to repair, replace, or refund your purchase. In some cases, an exchange may also be offered. For watches, the warranty varies by brand, with details provided at the time of purchase. As with jewellery, you’ll need proof of purchase to make any claims for a watch.
When it comes to shipping costs, the responsibility depends on the nature of the issue. If the defect is significant or if the item is large and costly to ship, Bevilles will arrange collection. However, for smaller items where return costs aren’t substantial, you will need to cover the shipping. You may also be eligible for compensation if the defect leads to reasonable additional costs, such as shipping fees.
What’s covered by the Bevilles warranty?
The Bevilles warranty covers any manufacturing defects in both jewellery and watches. This includes issues with the materials used or the craftsmanship of the item. If the defect is related to how the product was made, Bevilles will offer a solution, which could be a repair, replacement, exchange, or refund. In cases of a major failure, where the fault is serious, you may be entitled to a full refund or a brand-new replacement.
What isn’t covered by the Bevilles warranty?
Bevilles’ warranty does not cover damages caused by everyday wear, accidents, or misuse. For instance, if you drop the item or expose it to harsh conditions, the resulting damage won’t be covered. Normal wear and tear, such as minor scratches or tarnishing, also falls outside the warranty, as this is considered part of the item’s natural ageing process. Furthermore, any loss of jewellery or a watch is not included in the warranty.
These exclusions are common across the jewellery industry because such issues don’t relate to the way the item was manufactured. The warranty focuses solely on defects that arise from how the product was made.
Other things you should know about Bevilles’ warranty policy
When making a warranty claim, it’s essential that you provide proof of purchase. Without this, Bevilles won’t be able to process your claim, even if the item has a manufacturing defect. This applies to all claims, including repairs, replacements, or refunds.
If the item was received as a gift, you can still make a warranty claim, but you’ll need the original proof of purchase. So, if you received jewellery or a watch as a gift, it’s important that the person who gave it to you provides you with the receipt or at least a copy of it.
Regarding return shipping costs, if the defect is significant or the item is large and expensive to return, Bevilles will arrange to collect it at no charge. However, if the shipping cost is minor (such as for smaller pieces), you will need to pay for this yourself.
Lastly, it’s important to note that the Australian Consumer Law guarantees certain rights beyond the 365-day warranty period. You are entitled to a refund, replacement, or compensation if a major fault occurs, regardless of the warranty. This means that even if the Bevilles warranty expires, you may still have protection under Australian law, which ensures that your item must meet acceptable quality standards.
If you have any issues with your jewellery contact their customer service team here, and they’ll request you to send the piece back for inspection.
Read more about Bevilles’s warranty on the Bevilles site here here.