Despite your best efforts to select the perfect jewellery, there’s always a chance that it may need to be returned.
You can view Bevilles’s returns policy here, or read on to read our thorough summary below.
Details of Bevilles return policy
| Website | https://www.bevilles.com.au/ |
| Return window | 14 days |
| Return window begins | Date your item was purchased |
| Return channels | Initiate via e-mail, then return by post |
| Refund Method | Refund to original payment method |
| Contact page | Bevilles Customer Service |
| Customer Support Hours | Monday to Friday, 9:00 AM to 4:30 PM AEST |
Bevilles returns process
Returning an item to Bevilles is simple, especially for online purchases. If your item doesn’t suit or fit, you can return it for free within 14 days. Here’s a step-by-step guide for the online returns process:
First, head to the return page with your order number and the email address you used when placing the order. Once you’ve entered those details, you can select which items you want to return and provide the reason. You’ll then be given return options to choose from, depending on your location. After submitting your request, you’ll receive an email with further instructions once your return is approved.
For in-store purchases, you have up to 90 days to return an item for an exchange or store credit. Simply bring the item and proof of purchase to any Bevilles store. Keep in mind that refunds are not available for in-store purchases, so you’ll be offered an exchange or store credit instead.
How long does it take for a Bevilles return to be processed?
Once Bevilles receives your return, they aim to process refunds within 7 business days. The funds will be credited back through the same payment method you originally used. Processing times can vary depending on your bank, so be sure to allow a little extra time for the refund to show up in your account.
Bevilles refund methods
Refunds at Bevilles are issued through the original payment method. If you used a combination of payment methods, like a gift voucher and credit card, the refund will be split across those methods accordingly. For example, if you paid partially with a gift voucher, that amount will be returned to the voucher, while the rest will go back to your card.
If you purchased items during a promotion or sale, keep in mind that returning part of your order may impact your eligibility for the discount. This means that Bevilles will adjust your refund to reflect the revised total of the order, which could result in a smaller refund.
For gift items, refunds will typically be processed back to the original purchaser. However, if you’re returning a gift yourself, you may be able to exchange the item or receive store credit instead.
Returning damaged items to Bevilles
If your product arrives damaged or faulty, Bevilles recommends contacting their customer service team within 2 days of receiving the item. This can be done through live chat or email. Under Australian Consumer Law, you’re entitled to a refund or replacement if the fault is considered a major defect. For less severe issues, Bevilles will repair or replace the item within a reasonable time. If this isn’t done, you’re entitled to request a refund.
Which items can’t be returned to Bevilles?
Bevilles has a few restrictions when it comes to returns. Earrings, nose studs, and other body piercings can’t be returned due to hygiene reasons. Additionally, personalised jewellery, engraved pieces, and made-to-order items, such as resized jewellery, are non-returnable.
Any returned item must be unworn, in new condition, and sent back in its original packaging. For watches, you’ll also need to include the original box, warranty, and any links that may have been removed.
Other things you should know about Bevilles returns policy
If you’re looking to exchange an item purchased online, note that exchanges are only handled in-store. This could be inconvenient if you don’t live near a Bevilles location, but it’s worth knowing that you’ll need to visit a store for exchanges. There’s no mention of restocking fees in their policy, so you don’t need to worry about additional costs when returning an item.
Bevilles offers free return shipping for online purchases returned within 14 days. However, some products, like Stackers jewellery boxes, must be sent back directly to the supplier. In these cases, you’ll be responsible for the return shipping costs.
While Bevilles doesn’t provide a dedicated online tracking system for returns, they will send you an email once your return request has been approved. You can also reach out to their customer service team for updates on your return status.
Bevilles’ return policy is designed to give you flexibility, but there are some specific details to keep in mind, especially around the types of items that can’t be returned. If you’re unsure, Bevilles’ customer service team is available to help you with any questions you may have.
Overall, Bevilles’s return policy is very good compared to comparable retailers. To find out more about their Bevilles’s returns policy click here, or get in touch with the Bevilles Customer Service if you have any questions.